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What is the difference between Gold Filled & Gold Plated?

Gold filled material is the closest thing to gold. It is mixed. Gold filled items will fade and become darker over time but not turn to reveal a different metal underneath. Gold plated is a coat of gold over a lesser metal such as brass, copper or nickel. It is subject to color loss, quicker and easier than gold filled.

How often do you restock products?

As majority of our pieces are hand crafted, we usually produce in small quantities. If the item is out of stock, and we are restocking it will usually be available within the following 3 weeks.

What is my ring size?

Please use our Ring Size Guide on our Size Chart page to help determine your ring size. Note: all our rings are US sizing.

What is the most common ring size?

The most common ring sold by Love Isabelle is a US 6. If you are unsure, please feel free to chat to our customer service team who will be sure to assist you.

Do you have a size chart?

Yes! Please see our 'Size Chart' to help you determine your jewellery sizes for rings and bracelets.

What are the best necklace lengths for layering?

Layering can be tricky. We usually like to always keep 2" in between each layer, but the beauty of layering is to make it your own. For the perfect triple layer, we recommend layering a 16", 18" and 20" together.

What is the most common drop down necklace size?

Our most common necklace length is 18".

What is the best way to care for my jewellery?

To care best for your jewels we recommend removing your jewellery while exercising and swimming in chlorine. Avoid contact with perfumes, lotions or hair products. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. Love Isabelle is not responsible for the maintenance of your jewellery.

Can I shower with my jewellery?

For all 14k Gold Filled pieces, the shower is safe to wear your jewels in. However, please avoid getting shampoos and product on your jewellery as this can damage it over time.

How should I clean my jewellery?

Please use a solution of warm water and detergent-free soap with a soft bristle brush.

My jewellery is rusting, what do I do?

If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each persons oils make metal react differently, in this case, it's not our responsibility to rerun or exchange your item. We apologise in advance.

My jewelry is turning colour, what do I do?

If your items turn immediately, it can be caused by a metal-to-skin oil reaction. Each persons oils can make each metal react differently. We are not responsible for your skins reaction to metal or vise versa. Feel free to use a mild jewelry cleaner on 14K Gold, & Gold Filled jewelry. Stainless Steel & Gold Plated jewelry will turn naturally over time, but there's no way to reverse this. The beauty of our stainless steel jewelry is that it's thick Gold Plated & when it turns, it fades to a lovely ombre of Gold & Silver.

My Jewelry is turning my skin green, what do I do?

Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewelry. We do not offer refunds or returns for this reason. We apologize in advance.

What is your jewelry made of?

Each product is made up of it's own individual metals. Please check the items product page for material details.

What is Gold Filled?

Gold filled jewellery is not actually filled with gold. It is made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. Effectively a thick coat of gold: the gold content is 5% or 1/20 of the total weight. Use gold-filled items for your top-of-the-line jewellery. Usually made with 14k gold, is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewellery. It is safe for most people with sensitive skin.

What is Gold Plated?

Gold-plated Jewelry - A base metal such as steel, nickel, or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) on findings can wear off.

What is Sterling Silver?

Sterling Silver Jewelry - Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items.

What is 14K?

14K Gold jewellery - 14K is the hardest & most durable of the Karat Golds. It's also the most popular composed of 58.3% gold and 41.7% of other metals.